Summary The concept and design of user emotional journey map products involve users' pain points and target values. We use GPT to recognize emotions in semantics and try to use this information to build a three-dimensional customer service operation process to improve user satisfaction and operational efficiency. However, during actual use, it was found that the usage rate of the corresponding product was not obvious and the expected effect was not achieved. For operations, it is more of an icing on the cake, rather than the result of providing
timely help.Since its attempt at e-commerce failed last year, Afghanistan WhatsApp Number Xiaohongshu has changed its approach and switched to "local life", trying to find a new path "from planting to pulling weeds." In the field of local life services, which is extremely popular, is it feasible to allow users to truly move from online to offline based on their interests? This year, Xiaohongshu’s “City Page” has a new way of playing – it launches a “map” search function for the first time. attractions and food based on the user's geographical location; This map
cleverly integrates social functions, allowing you to discover nearby group chats and interact with electronic pets; This map is an innovative integration of UGC content on the Xiaohongshu website, transforming massive and diversified notes into a vivid map of local life.Xiaohongshu seems to have opened up a new possibility in the under-performing local life service field—— There is no group buying, no coupons, no money spent on building a delivery supply chain, but based on the advantages of content, allowing users to truly start from their interests and spontaneously move from online to offline.
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